FAQ

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We are a long established family business of over 30 years in the house clearance business.

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No you will always speak to the owner Kevin for personal attention from start to completion of the job.

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We clear everything from top to bottom including all floor coverings if required. Always as per your instruction.

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Yes we are full licensed by SEPA (Scottish Environmental Protection Agency).

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Very simple price structure. Our labour charges are £45ph no VAT on labour. Disposal charge depending on weight is £125 plus VAT per ton.[Min charge] Please note none of the disposal charge goes to us.

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We are a small family business and so below the vat threshold for VAT registration. This in turn saves you the customer 20% on the labour. The recycling company charges us VAT and so we have to include that in our quotes.

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Yes we will endeavour to give you a price all in for everything including disposal charge etc. That price is cast in stone once given.

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When our van is fully loaded. We then go to a charity of your choice and let then take as much as they can sell. There are two reasons for this.

  1. The goods get recycled and the charity makes money.
  2. It reduces the weight in the van and so reduces disposal charge.

We anticipate about 80% recycled. It can vary from job to job.

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After the charity shop has taken what they require. The remainder goes to a registered SEPA transfer depot. The remaining goods are separated into their appropriate materials from recycling. Any materials that cannot be sold or recycled goes to landfill.

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Yes we are fully insured. Goods in transit and public liability.

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Our main area is anywhere in Scotland. We would consider anywhere in the UK depending on job size.

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Between 7:30am-9:30pm. Monday – Sunday. Evening meetings and appointments are available on request.

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Yes we can arrange to have property cleaned. There is a separate charge for this depending on the property.

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We have it security shredded.

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We will always give all valuables including precious photos etc to the client or the solicitors office that is dealing with the property.

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Yes absolutely if you wish to stay and watch not a problem. I find with my experience the client generally goes away, it can be upsetting to see a loved ones belongings being cleared from a property.

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Yes once the quote is given the job will be done to its conclusion always.

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Yes we can. We work closely with a number of solicitors in the Edinburgh and West Lothian area.

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We have a partner who would value the goods and possibly make you an offer on the items. He would pay by cheque/bank transfer or cash. Or we can deliver the items to a local auction house. All goods would be entered for sale in your name only.

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We accept BACS / Cheque or Cash. We always issue a full numbered receipt on completion of clearance.